Disputes between franchisors and franchisees can arise throughout the lifetime of a Franchise Agreement. Disputes need sensitive handling if you want to maintain a working relationship with the franchise owner or franchisee.
The sooner you take specialist legal advice from Dispute Resolution Solicitors the more likely it is that your Solicitors will be able to avoid the dispute escalating into Court proceedings.
Our team has substantial experience in representing franchise owners and franchisees and will ensure you receive the legal advice you need to decide how best to resolve the franchise dispute.
Any long-term commercial relationship has the potential to end in a dispute but the ongoing nature of the relationship between franchise owner and franchisee make Franchise Agreements particularly susceptible to disputes.
If there is a franchise dispute the first thing to look at is the Franchise Agreement as the document is a binding legal contract between the franchise owner and the franchisee. The Agreement may cover the issue in dispute. If the relevant clause in an Agreement is clear then this may bring a swift end to the dispute.
If the franchise dispute cannot be resolved by your Dispute Resolution Solicitor checking the terms of the Franchise Agreement, the next step is to see if the Agreement sets out how the franchisor and franchisee will resolve any dispute.
Most Franchise Agreements specify how disputes should be resolved and contain a dispute resolution clause. The clause may say that any dispute should be resolved using Alternative Dispute Resolution (ADR). For example, the Agreement could say that Commercial Mediation or Arbitration should be used to resolve matters.
Types of Franchise Disputes
There are many types of franchise dispute. Sometimes, a franchise dispute stems from a misunderstanding by the franchisor of the nature of a franchise and the controls retained by the franchise owner. This is particularly common if it is a first franchise by a new business owner or the franchise owner is still feeling their way over what it means to be a franchisor. A new franchise owner may not appreciate that their interventions are seen as intrusive rather than helpful and supportive.
Examples of franchise disputes include:
- Allegations that the franchisor made misrepresentations that induced the franchisee to enter the Agreement.
- Breach of confidentiality provisions.
- Damage to the franchisor’s brand by the franchisee.
- Disputes over the calculation of franchise fees.
- Extending franchise operations beyond the agreed region as defined in the Agreement.
- Non-compliance with franchise policies, such as the use of brand colours and logos or staff uniforms.
- Non-compliance with the provisions of the franchise handbook
- Non-payment of franchise fees.
- The franchisor not providing the training or equipment promised as part of the Franchise Agreement.
- The franchisor refusing to agree to extend the Franchise Agreement.
Occasionally, things go so badly wrong that a franchisor or franchisee wants to end their Agreement early. The Franchise Agreement should contain provision for ending the Agreement. It is important to check the wording of the Agreement carefully to avoid being in breach of the Agreement if you do not have the grounds to give notice to terminate the franchise.
Every franchise dispute is different so it is vital to talk to a Dispute Resolution Solicitor before trying to negotiate or taking action to terminate the Agreement. Specialist legal advice ensures you understand your options and rights and helps you achieve the best outcome. If you need help with resolving the franchise dispute our Dispute Resolution Solicitors can advise on ADR options, or if necessary, Court proceedings. We always recommend that Court proceedings are used as a last resort to avoid the costs, time and distraction of Court for both franchisor and franchisee.
Our Fees
Where possible we will offer a fixed fee, so you will know what the costs are from the start. For more complex or uncertain projects, we will provide you with an estimate of the likely fees involved and keep you updated throughout the matter.
How to get in contact
Our Dispute Resolution Solicitors are on hand to provide expert advice and assist you wherever you are based. Please call us for a no-obligation, initial discussion on 01256 460830 or email [email protected].
Our offices are based in Basingstoke and we assist clients across the country.
Please call us or email and we’ll get back to you as soon as possible.
We aim to keep legal jargon to a minimum and guide you through the process in a manner that is easy to understand.
Our highly-skilled solicitors offer tailored, strategic solutions to even the most complex matters, ensuring you receive the guidance and support you need.
We will be by your side throughout every stage of the process and will provide you with regular updates and advice along the way.
We communicate thoroughly with you from the outset to ensure that we fully understand your individual needs. This allows us to accurately quote for your matter leaving you without any unexpected surprises and fees further down the line.
We provide our clients with a concise and transparent breakdown of costs from the outset of the matter and throughout any subsequent stages. This enables you to build faith and trust in us early on to form a lasting relationship.
Phillips Law was delighted to support the Dummer Fair as headline sponsor, held from 8 to 9 October 2025 at the Dummer Cricket Centre in Basingstoke. The Fair is one of Hampshire’s prem ...
More
Phillips Law was proud to once again be the main sponsor of the Basingstoke Half Marathon, 10K and 5K, which took place on Sunday, 5 October 2025. The event, organised by Destination Ba ...
More
Phillips Law was delighted to be the headline sponsor of a truly exceptional evening at Winchester Books Festival, hosting Dame Mary Berry as she celebrated her 90th birthday and the re ...
More
Phillips Law is delighted to announce our sponsorship of the Basingstoke Rugby Football Club U15 team for the 2025/26 season. We are proud to back a squad of 30 talented young players w ...
More
Hot on the heels of Sunday’s Basingstoke Half Marathon, Phillips Law was back in the community this week as headline sponsor of the Dummer Fair at Dummer Cricket Centre. The two-d ...
More
Sunday 5th October was a day to remember for Team Phillips. We fielded our biggest team yet at the Phillips Law Basingstoke Half Marathon, 10k, 5k and kids’ races, and what a day ...
More